This Return & Refund Policy applies to all purchases made on Book MY Pocket through https://bookmypocket.com/. By placing an order, you agree to the terms outlined below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product is damaged, defective, or incorrect
- The return request is raised within 2 days of delivery
- The product is unused, and in original packaging with tags/labels intact.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Perishable goods
- Customized or made-to-order products
- Innerwear, personal care, or hygiene products
- Digital products or downloadable items
- Products damaged due to misuse or negligence
3. Return Process
To initiate a return:
- Contact our customer support at [email/phone] with order details
- Provide images/videos (if the product is damaged or incorrect)
- Once approved, we will arrange pickup or provide return instructions
Unauthorized returns will not be accepted.
4. Refund Policy
- Refunds will be processed only after inspection of the returned product
- Approved refunds will be credited to the original payment method
- Refund processing time: [X–Y] business days after approval
- Shipping charges (if any) are non-refundable, unless the return is due to our error
5. Exchange Policy
- Exchanges are subject to product availability
- If the replacement product is unavailable, a refund will be issued instead
6. Cancellation Policy
- Orders can be cancelled before dispatch without any charge
- Once dispatched, cancellation requests will be treated as returns
- COD orders may not be eligible for cancellation after confirmation
7. Damaged or Defective Products
If you receive a damaged or defective product:
- Notify us within 48 hours of delivery
- Share clear photos/videos for verification
- Failure to report within the specified time may result in rejection of the request
8. Limitation of Liability
The Company shall not be responsible for delays in refunds caused by banks, payment gateways, or external service providers.
9. Changes to This Policy
[Company Name] reserves the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on the Website.
10. Contact Us
For any return or refund-related queries, please contact:
Phone No and WhatsApp no: 9064221126
Email Id: admin@bookmypocket.com
Thank you for choosing Book My Pocket